Park Rules & Policies

Safety is always #1 at Malibu Norcross. Our goal is to accommodate all guests to enable them to fully enjoy our Park.

Park Safety Standards – General Principles. Please understand that people may be excluded or removed from certain attractions, areas of the Park, and/or certain activities, in the interests of safety as determined by Park personnel.

This may include, but is not limited to, concerns with sight-disabled people who need adequate eyesight to safely engage in an activity, height and weight restrictions, mobility and/or use and existence of all limbs in a stable and coordinated manner, a clear and alert mind which is unaffected by mental disability or other hindrance, being under the influence of any substances (whether legal or illegal, drugs or medications, alcohol, or any other chemicals and substances), signs of heat illness, any loose headwear or clothing or apparel which may damage property or pose a hazard to a guest or others, and whether or not a person may appear to be ill or injured or otherwise unable to safely participate.

You fully ASSUME ALL RISKS whatsoever in relation to your Park activities and experience. By entering Park, you automatically and fully waive any and all claims of any nature whatsoever, including without limitation for personal injuries, inadequate security or warnings, theft/damage of property, weather-related claims, acts of 3rd parties, and illnesses (air, food, water-borne etc.). You (including anyone under your care/supervision) must comply with all safety rules, warning signs and instructions. Parents/Guardians are solely responsible for supervision of minors or others needing special care. No resale, “rain checks,” exchanges or refunds (including for loss, theft, or expired date). Days/hours, and ride/attraction availability, are subject to change without notice. Certain rides, shows, attractions and special events, may require an additional charge or be subject to height, weight, or other restrictions, at Park’s discretion. Park may deny admission or expel anyone, without refund, for: Illegality, aggressive/disorderly conduct or threats, Park rule violation, drugs/alcohol (including marijuana), offensive conduct (e.g., inappropriate or inadequate clothing, markings/tattoos, gestures, language etc.), possession of a firearm or any weapon-like device, line-cutting, stealing, property damage, or anything else which the Park deems a threat to the welfare/safety of people, wildlife/animals or Park property. This stub is a contract and receipt, not valid for admission. SAFETY 1st! Act responsibly at all times.

For Your Safety:

• Be Alert.  Please watch where you are going.  Aquatic animal parks are crowded places with many distractions and wild life. Please be alert to your surroundings, including elevations in surfaces, wet and slippery surfaces, uneven ground, stairs (which may be wet and slippery), landscaping, tree roots, rocks, man-made structures, patron possessions left lying around the park or in pathways, etc; this is the open, obvious and inherent nature of an aquatic animal park environment. 
• A Watchful Eye for Those in Your Care. If you have MINORS or others with DIMINISHED MENTAL CAPACITY under your care (including ADD, autism, dementia, etc.), please understand your special duty to monitor their activities at all times, and be particularly watchful to ensure their safety. Assist with stairs, for example, and ensure that they do not come too close to, nor enter, any water feature unless it is part of an organized dolphin swim or other staff-supervised activity. Always be aware that water features present drowning HAZARDS. Drowning or near-drowning accidents can occur rapidly.
• The Park disclaims all liability, and shall not be held liable in any manner whatsoever, for any trip, slip, and/or fall, you and/or any minor(s) or others in your care may suffer, nor for ANY INJURIES caused from WALKING, FALLING, OR STUMBLING into/onto objects or structures, including slip/falls down steps, or into water features or decorative features.  By entering Malibu Norcross (including its parking lot, surrounding areas and all places within the Park), you automatically agree to this waiver of all such liability. 
• No Running. Running poses a collision, trip, slip and fall hazard, and is rude to other guests.  It is strictly prohibited in all areas of Malibu Norcross, and may be especially dangerous on stairs or in stadium seating. Please realize that all areas of an aquatic park are prone to being wet and slippery. Parents/guardians are responsible for ensuring that minors and others under their care do not run in any area of the Park.
• Slippery Surfaces.  Malibu Norcross is an aquatic park, and it is expected that there will be wet areas, including on stadium stairs, walkways, etc. In addition, please be especially careful in bathrooms, on and around any water attractions, and in cafes or food areas; all of these areas are prone to becoming wet and slippery.
• Dress for Safety.  No loose/oversized/baggy clothing or accessories which are not thoroughly secured to your person, or any carried items, which may pose a hazard.  Prohibited items may include, without limitation (depending on the specific activity), any form of headwear, scarves, long belts, fringed materials, high heels, loose footwear, wigs, purses, backpacks, or any dangling fabric.  If you choose to wear unstable, loose or ill-fitting shoes to the Park (e.g., high heels, flip-flops, clogs, loose sandals or Crocs or slip-ons, etc.), realize that you are creating a hazard for yourself in a crowded park, and you may not be able to partake in certain attractions.  We urge you to wear secure, comfortable footwear.
• No Monkeying Around. No climbing on or hanging from, any structures, trees, lamp posts, wiring, door frames, rain gutters, etc.  We are an aquatic animal park, not a jungle gym.
• Be Seated – Carefully.  Benches and chairs are for sitting only—not walking on, jumping on or over, nor standing on.  If you are obese, or especially large and heavy, proceed with caution when sitting, and check the chair/bench’s stability.  Multiple persons should never share the same single-person chair.  Be especially CAUTIOUS when walking up and down stadium seating; take your time with each step do not step up or down if people are in your way.
• Caution! – Stadium Stairs and Benches. Walk up and down the designated steps, and do not walk up or down upon stadium bench seating. First, there is a greater elevation from bench to bench, than with the designated stairs. Secondly, benches are more narrow than stepping upon the designated stairs. Therefore, walking up or down the benches presents a greater hazard than using the designated steps.
• No “Sitting on the Fence” … Literally.   Fences, railings and banisters should never be leaned on, sat upon, stood upon, twirled on, or jumped/vaulted over.  Doing so causes damage to Park property and people cause significant injury.
• Stop! Parking is reserved for Safe Drivers. Parking lots are, by their very nature, hazardous places where you must act cautiously and pay attention at all times for yourself and those in your care (minors, elderly needing assistance, disabled persons, those with mental disabilities, etc.).  Please drive slowly and carefully at all times (including into and out of parking spaces, or when entering or exiting the lot), realizing that children may be running about, that elderly or disabled may not hear or see your car, etc.  In no event shall Malibu Norcross be liable for theft, break-ins, car collisions or other property damage/loss, and the Park has no liability for anything occurring on public roads.
• Watch & Learn – Animal Interactive Programs.  Before engaging in any animal activity, please make sure to first observe the animals, read any signage carefully, listen to all staff instructions or other commentary and ask questions if you have any concerns. If anything makes you uncomfortable about participating in a dolphin interaction, please do not participate. Dolphins (and other animals such as fish and seals) are wild animals. They will not always act predictably and they may act out aggressively. Thus, there are inherent hazards of engaging in any animal interactive program.  If you do choose to participate, realize that you are ASSUMING ALL RISKS and waiving your right to make any claims against the Park.
• Waiver Required – Animal Interactive Programs. It is required of all participants to first sign a waiver & release of all liability, before you will be permitted to engage in an animal interactive program such as swimming with the dolphins, reef encounters and seal swims.
• See all Safety, Hear all Safety, Speak all Safety.  READ AND ABIDE BY ALL SAFETY SIGNAGE, ATTENDANT INSTRUCTIONS, AND RECORDED WARNINGS AND INSTRUCTIONS.  If you have questions, PLEASE ASK an attendant.  If you see something unsafe, PLEASE TELL an attendant.

WARNING!  Assess Your Capabilities BEFORE You “Just Do It”

Attractions and animal interactions at our Park can provide our guests with wonderful memories and exhilarating fun! But amusement and water rides also can be adrenaline-pumping activities which put substantial strain and forces on your body and senses, through rapid acceleration, speed, sudden movements, and the unpredictable motion of a ride, which may thrust your body about in different directions, causing muscular strain and stress on your body such as on your neck and back, and accelerated heart rate and blood pressure.

DO NOT PARTICIPATE IN ANY INTERACTION PROGRAM, IF YOU ARE UNDER THE INFLUENCE OF ANY ALCOHOL, DRUGS (WHETHER LEGAL MEDICATION OR ILLEGAL SUBSTANCES) OR OTHER SUBSTANCES WHICH MAY AFFECT YOUR HEALTH, SENSES, AND BODY REFLEXES AND COORDINATION.

DO NOT PARTICIPATE IN ANY INTERACTIVE PROGRAM, IF YOU HAVE ANY HEALTH CONDITIONS OR PRE-EXISTING CONDITIONS OR INJURIES, OR IF YOU ARE TOO AFRAID TO PARTICIPATE, INCLUDING WITHOUT LIMITATION HEART, NERVE, MUSCLE, BACK, NECK, BONE, JOINT, LIGAMENT, TENDON, BRAIN, EYE, EAR, OR OTHER AILMENT OR INJURY (PAST OR PRESENT), OR IF YOU ARE PREGNANT, MAY BE PREGNANT, OR HAVE HAD SURGERY IN THE PAST FEW MONTHS, OR IF YOU ARE STILL RECOVERING FROM ANY ILLNESS OR MEDICAL CONDITION, TREATMENT OR PROCEDURE. ONLY YOU CAN DETERMINE IF YOU ARE HEALTHY ENOUGH AND FEEL GOOD ENOUGH TO SAFELY PARTICIPATE IN AN INTERACTIVE PROGRAM. THE PARK DOES NOT, AND CANNOT, GUARANTEE YOUR HEALTH, AND YOU FULLY ASSUME ALL RISKS OF ANY ACTIVITY IN WHICH YOU CHOOSE TO PARTICIPATE, AND BY YOUR PARTICIPATION YOU WAIVE ALL RIGHTS TO MAKE ANY CLAIM OR DEMAND FOR DAMAGES, OF ANY KIND WHATSOEVER, INCLUDING WITHOUT LIMITATION FOR INJURIES CAUSED BY AN ANIMAL OR IN RELATION TO DROWNING HAZARDS.

All of the following are strictly prohibited items which will (minimally) subject the guest to immediate ejection without refund, and which (where appropriate) may result in the Park contacting authorities for law enforcement action, and holding the guest at the Park to await the authorities. Park reserves the right at all times to conduct Bag Checks (and to utilize other security measures, such as metal detectors), and to refuse entry (without refund) to anyone refusing a thorough bag check or to comply with other security measures.

• Weaponry and Inherently Dangerous Objects/Substances. Weaponry of any kind is strictly prohibited at the park, including without limitation in parked cars, concealed on one’s person, or carried in bags, including without limitation: Firearms, knives and other cutting instruments, letter openers, scissors, box cutters, bats, billy clubs, blackjacks, collapsible canes, arrow tips, projectiles, crossbows and sling-shots of any size, mace, pepper spray, tasers, brass-knuckles, chains, canes carried as a weapon or which conceal a weapon, martial arts weaponry, anything which is intended to be used to bind or subdue people such as slip-ties or handcuffs, and tools (screwdrivers, pliers, hammers, chisels, pruning shears, multi-tool knives, etc.). Additional prohibited items includes anything which is inherently dangerous to persons or property, which could be used as a weapon or which could foreseeably cause harm to persons or property, including without limitation, fireworks, explosives or detonation devices of any kind, ammunition, hazardous chemicals or other substances, including acids or other items which appear suspicious to Park personnel.
• Selfie-Sticks (including without limitation any other form of photographic tripod, or hand-held camera extension device), are strictly prohibited in the Park. You will be blocked at the entrance if you have a selfie-stick on your person, and you may be ejected without refund if you are found to be in possession of a selfie-stick on Park grounds. Selfie-sticks pose significant safety and security hazards.
• Hoverboards, skateboards, unicycles, stilts, pogo sticks, spring-loaded footwear, Segways, bicycles, and other mobility devices, roller skates and other toys or mobility-methods of convenience.  (If you need a wheelchair, we are of course happy to accommodate you; please see our Guests with Disabilities section herein).  Amusement parks are crowded places, and the only way to keep our common areas safe is to ensure that people do not have devices which create an unreasonable and heightened risk of injury to people.
• Spray paint, magic markers, glass objects or bottles, spiked clothing, jewelry (which is large, sharply edged, or spiked, such that it poses a safety concern).
• Folding chairs, beach umbrellas, tents.
• Radios/boom boxes, musical instruments.

Each guest at our Park has legal and moral obligations to act responsibly when visiting our Park. Each guest must, at all times, act in a reasonable, responsible manner to safeguard one’s own health and safety, and refrain from anything which poses a risk to others. Carefully read and obey all warning signs and instructions, attendant instructions, and recorded safety messages. To the extent possible, observe animal interactions before participating. Watch where you are walking. Do not do anything to harass, taunt or harm the animals.

Remember – safety is a shared responsibility! The Park can only do so much to keep you safe—it is up to you, as well. We can’t protect people from the consequences of their own (or another’s) reckless or irresponsible behavior.

If at any time you feel you need help due to an injury or other medical concern, please immediately notify a Park staff member and ask for help. Please note that the Park is not a medical facility and does NOT provide medication, insulin, or other medical treatments or devices, other than basic first aid; please plan your visit accordingly. Be safe and have fun!

The Park strives to make your experience a happy one, in all respects. Unfortunately, there is no way that we can erase the wicked intent of some people. Therefore, please understand that the Park cannot, and does not, guarantee your personal security or that of your personal property. In no event will the Park be held liable for your lost, stolen or damaged possessions. The Park does not have lockers; plan your trip accordingly.

It is the unfortunate truth that at Sea Life or at any other locale in society, no amount of security can prevent people from acting in a criminal manner if they are intent on so acting. The Park can only try to reasonably watch over the premises and the people therein, and respond in a professional manner to any security threat or incident.

If you experience a security issue, please notify Park staff; we are here to assist you.

Welcome! Our goal is to accommodate our guests with disabilities to the fullest extent possible and in compliance with the law. Most of our attractions and restaurants are accessible to guests with disabilities, including, among others, those using wheelchairs.

If you (or someone you are responsible for) have a particular disability or special need, we encourage you to contact the Park and speak with a guest service associate at least 48 hours in advance of your visit to better assist us in preparing for your visit. If you have a group of disabled persons, a week’s advance notice would greatly help us to better serve you.

Note that the Park does NOT provide medicine, insulin, Epi pens or oxygen tanks, or other medical treatments or devices, other than basic first aid; please plan your visit accordingly.

While the Park complies with federal and state disability and accommodation laws, there may be some rides or attractions, activities, or areas of the Park, which may not be safely accessible to all persons. At the Park, safety is the only consideration that takes precedence over fun! Thrill rides, by their nature, create forces and speeds that may not be acceptable or tolerable to some guests and may cause injury to some riders with known or unknown pre-existing conditions. For your protection, many of the rides and other attractions at the Park incorporate safety systems that are designed to accommodate people with certain characteristics, such as average physical stature and body proportion. These safety systems may place restrictions on the ability of certain individuals to safely experience an attraction.

In general, you should only engage in activities or rides, or participate in certain attractions, if you are in good health and believe that you can safely do so, and only then if you are not under the influence of any drugs or alcohol or other substances which may impair your judgment or ability to safely enjoy a ride or activity.  Do not ride if you know or suspect that you may be pregnant, have high blood pressure or other heart condition, neck, back/spine or body problems, motion sickness or balance issues, recent surgery, neurological or vision disorders, conditions affecting coordination and muscle control, seizures or fainting spells, or any other medical condition that may affect your ability to fully enjoy the activity or ride in a safe and controlled manner   You should not ride if you have any impairment or condition that would prevent the intended use of seating and safety restraints as provided, or an inability to follow any safety requirement.

Prosthetics, Medical Devices & Ride Safety – Not Permitted.  For your safety and the safety of others, riders with medical devices will be prohibited from certain rides (e.g., a cast, or a back brace).  Please keep in mind that most amusement or water rides generate forces upon the body, and are therefore or not suitable for people with existing injuries.  In other instances, riders may be required to remove medical devices, including half or full-length orthotics, braces, crutches, canes, prosthetics and any other type of medical assistance device that is not permanently affixed to the rider’s body. 

These rules are necessary to prevent serious hazards associated with medical devices or prosthetics coming loose—which can result in serious or severe injuries to the rider or other persons.  These devices may also cause damage to a ride.  These devices may also prevent safety restraints from working as designed, may present hazards with a rider getting in or out of a ride, and interfere with the rider’s ability to maintain a securely safe and proper riding position.  We cannot rely on assurances that “my prosthetic won’t come off” -- there is absolutely no means for the Park to verify the reality of that assurance on a case-by-case basis, or to ensure that a prosthetic is so securely attached that it won’t detach during a particular ride experience. 

Please speak to a Park manager with any questions or for further clarification on a ride-by-ride basis.  If permitted on a ride without the prosthetic device, we ask that you have a friend or family member take possession of the device while you enjoy a ride; if that is not possible, we will try our best to assist you by retaining the device until you have enjoyed your ride (notwithstanding, please understand that we are not a “bailee” and we cannot assume responsible for any devices, nor shall we incur liability for theft, loss or damage). 

In addition, please understand that there are some rides where the existence of all limbs may be necessary in order for you to be safely restrained.  In such situations, for everyone’s safety, we regret that we cannot allow any such person to go on those rides.

Additional Information, Policies and Rules

Personal.  Guests are welcome to take pictures of themselves, their friends and family, their group, and the scenery in general, for their own personal use.  However, NO cameras of any kind (including cell phones) are allowed in conjunction with any animal interactive activity, because such items pose a safety hazard. In addition, no one is permitted to take photographs of others who object, or which violate another’s privacy, rights to publicity, or which are harassing, stalking, or threatening.  Image taking or recording of other peoples children is strictly prohibited, under all circumstances, as is any image taking in bathrooms and changing rooms; violators may be held for law enforcement.

The Park May Take and Use Images & Video of All Guests.  The Park at all times reserves the right to videotape patrons, and take still images, and to utilize those images and videos for any reason, including marketing, advertising, promotion, on social media, live streaming on the Internet, for safety and security, for documentation as evidence in a legal or criminal matter or other investigation, for news reporting, and otherwise in an unrestricted manner for legitimate purposes.  All property ownership of such materials, and copyright in and to all such materials, shall belong exclusively to Park in perpetuity, without any compensation or other consideration to any guest or other person in, on or around the Park property.

Commercial.  Commercial photography of any kind is strictly prohibited (including without limitation, still or moving images, modeling shots, student films, comedy routines, documentaries, commercials, TV news, major motion picture films, Internet soap operas, reality TV, actor demo reels, submission videos for reality TV, footage as part of a school project, documentation of stunts and dangerous activities (whether for commercial use or not), promotional videos, music videos, cable programs, etc.), except where prior, written permission has been obtained from the Park’s owner in the form of a contract signed by an executive within Park’s corporate office.

In any event where unauthorized video or images has been uploaded to any social media channel, Park shall have the unrestricted and exclusive right and authority to have such materials removed.  Any materials which defame the Park may result in legal action for damages, and the Park shall have absolute right and authority to obtain both temporary and permanent injunctions from the further use or dissemination of such material, in all channels and all mediums of communications, throughout the world, whether now known or hereafter devised, and to obtain all materials and obtain an order for the destruction of all such materials.

Weather is unpredictable, and can pose certain health and safety hazards. For example, if you are sensitive to heat, you should consider not visiting the Park on a hot day. If you do choose to do so, stay hydrated, and/or limit your time outside. Or, if you have poor mobility or stability, it would be better for you not to come on a wet day where things might be more slippery. Only you can make informed decisions about weather forecasts and whether or not any given day would be appropriate

• Wet weather (including mist, humidity, rainstorms, flooding, etc.) makes surfaces slippery. On wet days, please exercise extra-caution when moving about the Park, especially going up or down stairs (hold handrails), walking up or down stadium steps, using bathrooms, etc. Avoid stepping into streaming or puddled water, since it may carry mud or other debris, posing a slip hazard.
• Storms (wind, rain, lighting, hail, etc.) tend to result in people scrambling for shelter, including in buildings or racing to get back to their car. People running in stormy weather pose slip/trip/fall hazard for themselves and others. People may be darting through parking lots, or around corners. Please proceed in an orderly and controlled fashion when seeking shelter from weather situations.
• In certain severe weather situations, the Park may cancel shows or suspend programs, and on occasion, shut down the entire Park. Please make sure to obey all Park instructions, if any are given.

Some guidelines for heat:

• Hot weather poses a risk of sunburn and heat illness.  People may not realize how much they are being impacted by hot weather until they develop heat illness. 
  • Always stay hydrated with water.  Alcohol, overeating, and/or eating/drinking large amounts of sugar, are not advised. 
  • Use sunscreen on exposed areas of your body.  Reapply frequently.  If you have been in the sun for prolonged periods, or if it is especially hot and/or humid, take breaks as needed from your outdoor activities, and relax in a shaded or indoor area to allow your body to cool off.  Drink water to hydrate.
  • Heat Exhaustion:  Look for the warning signs of heat exhaustion, which include fatigue, nausea, headaches, weakness, slowed or weakened heartbeat, clammy skin and drenching sweat (often while feeling cool or cold), fainting or dizziness, excessive thirst, confusion or anxiety.   Although heat exhaustion is generally not fatal, it can be—so you must take this issue seriously and take remedial measures by getting to a cool place and sipping water.  Park staff should be alerted to any heat illness issue you or a person in your group may be suffering from; we are here to assist you.
  • Warning - Heat Stroke:  Heat stroke can be fatal!  It is the advanced form of heat-related illness, which can occur suddenly, particularly in extremely hot weather.  If you or someone in your group experiences symptoms of heat stroke, GET IMMEDIATE MEDICAL ATTENTION by alerting our staff and/or calling 9-1-1.  Symptoms include mental confusion/delirium, loss of consciousness, very rapid or dramatically slowed heartbeat, rapid rise in body temperature, drenching sweats that turn into a marked decrease in sweating accompanied by hot/flushed skin, shortness of breath, blood in urine, and/or convulsions.

Use of drones (in, over, or around Malibu Norcross), whether for photographic purposes or otherwise, is strictly prohibited (unless the user has been granted written, contractual permission for that specific instance from an officer of Malibu Norcross or its parent entity). Violations may subject the user to immediate ejection, confiscation of the drone, and referral of the matter to authorities. Drones are a serious safety hazard to park operations (including electrical facilities), and to Malibu Norcross’s guests, personnel, animals, and wild life. Use of drones in, over or around Malibu Norcross, also constitutes an illegal trespass, an invasion of Malibu Norcross’s privacy, and a tortious interference to our operations.

Animals of any kind (e.g., dogs, cats, rabbits, gerbils, lizards, snakes, pigs, hamsters, turtles, birds, tarantulas, rats, mice, monkeys, ferrets, mini-horses, etc.) are not allowed in the park, except for legally-defined service dogs or as may otherwise be required by law to assist those with disabilities (“disabilities” being defined by the Americans with Disabilities Act or other applicable laws). If you claim to have a legally-qualifying “service dog” you will be required to verify its legitimacy, pursuant to applicable legal requirements which are then in effect. A “service animal” is defined by law, and not by a person’s personal desires. For example, a “companion” animal, or an animal that brings “emotional comfort,” or a dog which serves as “personal security,” does not qualify as a legal “service animal.”

Even if a “service animal” is verified, and allowed to enter the park, please be aware that you are still responsible for controlling it at all times. A service animal is also prohibited from all rides, because rides are built for people, and because animals cannot be safely contained or restrained on amusement rides, they would thereby pose a serious safety hazard. Animals are also prohibited from going into or on any water ride or attractions, because of hygiene concerns, in addition to safety concerns.

Please understand that we may require removal of your service animal from park property if it poses a threat to persons or property, including without limitation, if it is unruly, threatening, aggressive (barking, snarling, biting at patrons, etc.) and/or if you are unable to control your animal at all times.

You must make sure that your service animal has gone to the bathroom before coming to the Park. Once at the Park, if your animal needs to “go,” please do your best to steer the animal to an area off to the side on a grassy area, away from other patrons, if possible. We encourage you to ask a staff member to where your animal might be directed.

It is prohibited to leave animals in a car while patrons enjoy the Park; in such event, animal control (or other government authority) may be called, and your car forcibly entered into, in order to attend to the health or safety needs of an animal. You will have to pay all such costs involved in the rescue of any pet left in a car, and may face animal cruelty charges from local authorities.

The Park has a wide assortment of foods and beverages available, including bottled water.  Contact the Park if you desire more specific information not available on these web pages.

To our guests with food sensitivities, allergies or special dietary needs: Our food outlets prepare and serve products sourced from third parties, which contain peanuts, tree nuts, fish, shellfish, eggs, milk, soy and gluten. Regular kitchen operations involve shared cooking and preparation areas, and food variations may occur to differences in suppliers, ingredient, substations, recipe revisions, and /or preparation at the parks. As such, we regret to inform you that THE PARK CANNOT, AND DOES NOT, MAKE ANY REPRESENTATIONS OR GUARANTEES WHATSOEVER REGARDING THE ALLERGY-FREE CONTENTS OF ANY FOODS OR BEVERAGES, OR THE SAFETY THEREOF (ESPECIALLY WITH REGARD TO ANY ALLERGIES).

In any event, guests may bring personal foods into the park, to the extent that they are medically necessary (e.g., for diabetics, baby formula for infants, gluten-free foods, or allergy-safe foods for allergies). Guests may not bring alcohol into the Park.

Children under 13 years of age may NOT be at the Park without adult supervision. Regardless, we strongly recommend that minors (under 18) be accompanied by an adult. The Park does not assume any responsibility or liability for unattended minors; children and the behavior of all minors are the sole responsibility of their parent(s) or guardian(s), and parents/guardians may be held legally liable for all acts of (and damages caused by) the children under their care. Please make sure that minors act responsibly, and in consideration of others, at all times. For example: No running; no twirling on banisters; no climbing on structures, or sitting on fences; no “horseplay” (e.g., wrestling, gymnastics, playing “tag,” throwing rocks or other items at each other, etc.) especially in the show seating areas, near the animal habitats, in food areas, near picnic tables, or other attractions (such as the Sky Trail climbing attraction or Salty’s Pirate playground area).

Park does NOT Assume Responsibility for Minors. Please remember that the Park is NOT a daycare facility. Anyone choosing to leave their minors at Malibu Norcross is nonetheless still responsible and liable for them. In no event does the Park assume responsibility for minors. Minors in violation of Park rules may be ejected or detained, in the Park’s discretion, as evaluated in a case-by-case basis. While the Park may in good faith attempt to contact a minor’s parent/guardian to have them picked up, this is done out of concern and courtesy, but in no event will the Park be held responsible if a minor leaves the Park, or for anything occurring after a minor has left the Park grounds, by whatever means. We greatly appreciate your help in responsibly monitoring and controlling any minors in your care.

If you cannot locate your child in the Park, our Park staff is here to assist you. Please feel free to alert a staff member who will be happy to assist you in located your child. That said, please note that we do not page guests. We recommend that as you enter the park, you decide on a meeting place should you be separated from any minors under your care.

The Park welcomes all breastfeeding mothers and their children and (in accordance with applicable law) does not discriminate against breastfeeding mothers.  Park staff may approach a breastfeeding mother to offer a more shaded or private area to breastfeed, but we only do so in a sincere attempt to provide a breastfeeding mother with more comfort or privacy if she so desires it; we will never demand that a breastfeeding mother must relocate, nor do we discourage a mother from breastfeeding wherever she has a right to be.

All guests must behave in a family-friendly, respectful, and courteous manner, and in a manner which is safe for themselves and for others. Violations may result in ejection from certain rides, attractions, areas of the Park, or from the Park itself, without refund or other compensation. They may also result in the Park contacting appropriate law enforcement authorities.  The following is strictly prohibited, subjecting the violator to ejection without refund:

• Fighting. The Park does not tolerate aggressive or threatening behavior.  This includes fights (physical or verbal), challenges to fight or any threat thereof (whether to an intended victim or comments in general expressing a desire or intent to hurt another person), or any form of physical assault upon or intimidation of another person. You may also be ejected for any pushing, roughness, “chest bumping,” aggressive moves (e.g., clenching fists, getting face-to-face with another, getting into a fighting stance, etc.), or other physically aggressive conduct.
• Offensive Conduct. We run a family-friendly Park, where people should be civil courteous of one another. Prohibited conduct includes profanity, cursing, making offensive comments or gestures, pushing, spitting, flashing of body parts, and other offensive conduct.
• Sexual Activity or Misconduct.  Sexual activity, and displays of sexuality, are inappropriate for a family-friendly amusement Park.  Guests may be asked to cease such activity and warned about the possibility of ejection, or they may be ejected without refund (in the Park’s discretion, depending on all factors). In the more offensive and graphic instances, the offending persons may be held for law enforcement.   In any event of reported sexual misconduct, the Park may eject offending persons or hold them for law enforcement depending on all of the facts and circumstances of the alleged misconduct.  In such instances, the alleged victims (or their parent/guardian, if they are minors) will be consulted on whether or not they want law enforcement involved.  However, regardless of a parent/guardian’s wishes, the Park may nonetheless contact appropriate law enforcement authorities if the Park deems it advisable or is required to do so by law.  If minors claim to have been victims of sexual misconduct, and appear to be without a parent/guardian at the Park, then the Park will seek to contact the parents by phone, but  will likely contact the appropriate law enforcement authorities and will also adhere to any mandatory-reporting laws, if any apply.
• Unruly Behavior. “Horseplay” in any amusement or water Park setting can be dangerous to you and to those around you. Accordingly, all manner of “horseplay” is prohibited, including without limitation, jumping over any objects (benches, fences), diving or jumping into water structures, climbing on trees or structures (buildings, lamp posts, etc.), standing on tables or chairs, climbing up or jumping over barricades and fences, wrestling, playing tag or chasing each other, throwing items (shoes, food, rocks, sticks, rafts or inner tubes, etc.), jumping down stairs, twirling around banisters, gymnastics-like activities (kart wheels, flips, splits, handstands, etc.), or any sports-like activity (throwing a football or Frisbee across crowds, kicking a soccer ball around the Park, etc.). Please walk through the Park (no running), stay on the walkways, and always watch where you are going. Refrain from entering any landscaped areas—landscaped and planted areas such as flower beds are not meant for guests to tread upon! Exercise caution when going up or down stairs, or when traversing any areas with tree roots.
• Courtesy for the Disabled.  Please respect people with disabilities, the elderly and the infirm, and any areas (seating, parking spaces, etc.)  which may be reserved for them.  Please be patient if you are waiting on line, while we seek to accommodate a guest with special needs.  Courtesy and kindness are appreciated and make life nicer for everyone!
• Line-Cutting/Line-Saving. Guests may not save places in line for themselves or others; let friends, family, or others later join them in line or take their place in line; push past or bypass others; or leave and return to “their space”.  If you or anyone in your group leaves a line--for whatever reason (including the need to use a restroom), then upon that person’s return, that person must go to the back of the line.  No exceptions. Please understand that in order to prevent chaos, confrontations and unhappy guests, we must enforce these strict rules.
• Smoking. Smoking of any substance, through any means, is not permitted, including without limitation, cigarettes, pipes, cigars, hookahs, marijuana, bongs or electronic cigarettes.
  • Medical Marijuana? Marijuana is strictly prohibited on premises, whether in the Park or in the parking lots, or anywhere else on, in, or around, Park grounds. If you have a medical marijuana card, this does NOT entitle you to have marijuana on Park grounds. Anyone in possession of marijuana, or using marijuana, will be ejected from the Park.
  • Electronic Cigarettes? No electronic cigarettes are allow in the Park, period. There is no way for the Park to determine what is in such devices, nor whether such a device is actually for “smoking” and not a weapon or some other sort of device. Minimally, electronic cigarettes are annoying and/or a concern to the majority of our customers who do not wish to be subjected to whatever substance people may be “smoking.”
• Drugs.  Illicit drugs are strictly prohibited.  Authorities may be called for anyone in possession of, using, selling, or distributing, any illicit substances.
• Property Damage and Theft. Any damage to or destruction of Park property (or the property of another), or theft of any property, will not be tolerated. Offenders will be  may be held for appropriate law enforcement authorities and will be ejected from the Park
• Diving or Entry into any Decorative Water Feature. Decorative water features may include ponds, streams and fountains, which may be natural or man-made. Entry of any kind into such a decorative water feature is prohibited. Diving, “flops,” flips, or “cannon balls” are prohibited at all times.
• Entry into Employee-Only and other Non-Guest Areas. Many non-guest areas can pose deadly hazards—do NOT enter these areas! Guests are strictly prohibited from entering any area with obvious signage such as, “EMPLOYEE ONLY,” “NO ACCESS,” “KEEP OUT,” or “DO NOT ENTER.” However, it is also common sense that guests should refrain from entering any maintenance areas, work shops, offices, tool sheds, electrical rooms, ride motor rooms, etc., whether or not such areas are marked with signage. Offenders are subject to immediate ejection from the Park, and where appropriate, such persons may be held for appropriate law enforcement authorities. Parents who allow their minors to engage in such activity will be ejected.
• Creating Hazards.  Please DO NOT LEAVE SHOES, TOWELS, BAGS OR OTHER ITEMS ON PATHWAYS AND STAIRS -- SUCH ITEMS MAY POSE A TRIP HAZARD. Please be considerate of others.
• Violations of the foregoing may (in park’s discretion) subject guests to ejection without refund, or (in the case of criminal acts), being held by Park staff or security until law enforcement arrives and assumes control of a matter.

Political activities, fundraising, demonstrations/protests. or any organized or group religious practices or rituals, are prohibited at Malibu Norcross. In general, Malibu Norcross prohibits other activities not related to an aquatic animal park, such as exercise classes, athletic team practices, unauthorized commercial activities, or any other activities which do (or may) interfere with, or threaten, park operations, guest attendance/entrance/exit or enjoyment, safety, security (to persons, animals or property), or traffic flow into/out of/around the park. In the interests of safety and security, protests/demonstrations must be outside of the Park’s property and at least 500 feet away from all park entrances/exits. Protests and demonstrations are subject to additional restrictions as may be provided by law or as directed by law enforcement. Violators of the foregoing rules will be subject to immediate removal from Park premises and possible action by law enforcement.

In keeping with a family-friendly environment, the Park prohibits clothing that would tend to be offensive and/or too revealing of one’s body. This includes the following rules, which may also be supplemented on a case-by-case basis as determined by the Park, in its good faith discretion and without further notice:

• Shoes and clothing appropriate to a family-friendly, aquatic animal park, are required at all times (e.g., shirts required, all “private” body areas must be appropriately covered, and it is prohibited to wear see-through clothes or sagging pants which reveal undergarments, buttocks, breasts or “private” areas). Appropriate “public” clothing is required. No pajamas, bath robes, lingerie, indoor slippers, costumes of any kind, etc. Masks, horror, or Halloween-style attire is not permitted, as well as any clothing which depicts or encourages violence. (Note: For special events, the Park may make exceptions. In any such event, the Park will provide details on what is acceptable for the respective event).
• The Park may prohibit any jewelry that may pose a hazard to animals or other guests, or to property. Prohibited items may include: Bulky, protruding or dangling jewelry (e.g., large hoop earrings which could snag on something, long necklaces which can pose a strangulation hazard, bulky rings, and any piercings that could snag or catch on equipment, or harm an animal).
• No vulgar or offensive tattoos, statements or artwork on clothing. This includes curse words, depictions of sexual acts or nudity, depictions or messages of violence, and racially or religiously divisive/hateful material.
• No gangland clothing, hand-signs, “colors,” or tattoos.

• Prices and operating schedule are subject to change without notice.
• All attractions are subject to temporary maintenance, safety or inclement weather shutdowns.
• Season Pass holders must present their passes to gain entrance to the Park (season passes are NOT transferable for others to use). Season Pass entry is only valid once a day. Guests who leave the Park and plan to return must get their hands stamped before they leave the Park at the exit/re-entry gate. When guests return to the Park, they must enter through the re-entry gate with a proper hand stamp.
• These Park Rules & Policies are not comprehensive, and are subject to change without notice. The Park may have numerous additional rules and procedures applicable to guests which, if not followed, may subject the guest to ejection without refund.